Service operations management Essay Example | Topics and Well Written Essays - 1750 words

Service operations management - Essay Example The service sector poses tough competition to the conventional manufacturing industrial sector. The service operations management in the business process outsourcing (BPO) industry nurtures millions of jobs throughout the world. Many companies from the developed nations have outsourced their operations to other locations with benefits of low cost labor, lower investment in infrastructure and technology and employees with good skills and competencies. The BPO industry that serves organizations at other locations has emerged as global competitor for other industries in the manufacturing, service and public sectors in terms of revenues generated, profits made and costs saved, and work dynamics. An evaluation of services operations management in the BPO sector has been undertaken in order to understand various dimensions attached services operations management in this sector. The immense success recorded by the BPO industry has attracted many researchers from all over the world to study and understand business management; these cases are also examples of many management studies. The success of service delivery by companies from different locations in the world occupies much of management literature and research conducted during the previous two decades. This report will be based on Haskett’s (1987) review that provides basic framework for construction of service operations on integrated functions, strategic service vision, inner-directed vision, quality, information and technology. Transferring business operations from one location to other is highly challenging and requires special skills and competencies in terms of the five main management functions, planning, organizing, leading, coordinating and controlling. These five core functions are achieved through strategic planning and management; effective leadership; technology and skills; and human resources management. In general, these functions seem quite similar to any other